GENERAL INFORMATION

Check-in: hand-over of the keys from 4:00pm.
Check-out: return of the keys within 10:00am.
Upon arrival it is possible to check-in and use all the facilities: swimming pool, terrace, bar, beach, playing courts, miniclub and entertainment service.
During check-in it is necessary to show a valid ID or Passport of all Guests, children of all ages included.

DAY-USE AND LATE CHECK-OUT

It is possible to book on site a day-use room (more then 6 hours) or ask for a late check-out (within 6 hours). Service subject to availability and at an additional cost.

CLUB CARD

The club card, mandatory for all guests from 5 years of age, will be paid during check-in. The card includes: entertainment service, mini-club, sport activities and usage of the courts (outside the hotel), swimming pool with equipped terrace and one sun umbrella and 2 loungers per room, regardless of the number of guests per room.
€8.00 per person per day (from 5 years of age).

BOARD TYPES

FB
– Full Board.
– It includes breakfast, lunch and dinner with drinks.
– Always available.

FIRST AND SECOND ROW ON THE BEACH

One sun umbrella and two loungers in the first or second row at the beach can be booked on site at an additional cost. The service is subject to availability.
Per week: First row €140.00 | Second row €105.00

DEPOSIT AND FINAL PAYMENT

– A 30% deposit of the whole amount is requested when confirming your reservation.
– Final payment during check-in.

CANCELLATION POLICY

The following information applies to the refundable rates:
– Up to 30 days before your scheduled arrival date: 10% fee of your total amount.
– From 29 to 21 days prior to your scheduled arrival date: 25% fee of your total amount.
– From 20 to 11 days prior to your scheduled arrival date: 50% fee of your total amount.
– From 10 to 3 days prior to your scheduled arrival date: 75% fee of your total amount.
– From 2 days up to the arrival date: 100% of your total amount.
– No show or early check-out: 100% fee of your total amount.
It is not possible to modify or cancel for free a non-refundable rate.

SPECIAL REQUESTS

Requests made during the booking phase relating to preferences or particular needs (e.g. ground floor room) are only subject to availability and not guaranteed.

INFANT

Infant: 0/2 years of age.
– Free of charge if sleeping in your own cot or in the bed with the parents
– Cot: €10.00 per night.
– Pushchairs € 25,00 per week. A deposit is requested.

BABY CARE AREA

A baby care area, a place for our little Guests, is available the whole day and equipped with stove, sink, fridge, bottle warmer and sterilizer , microwave, mixer, flatware, table mats and high chair. During the opening time of the restaurant you can also find some basic products such as vegetable and meat broth, tomato sauce, pasta, boiled meat and fish, fruits, yogurt, jam, rusks and biscuits in portion packs.

TAKE-AWAY LUNCH

If you would like to go on a one-day trip, you have the possibility to take with you a packed lunch, that will replace the meal at the restaurant. The take-away lunch needs to be reserved at the reception the day before within 6:30pm.
The packed lunch is also available as extra meal at the price of €15.00 per person.

BEACH TOWELS

At the reception you can rent beach towels at an additional cost.
A deposit is needed and will be refunded when returning the towels.
Deposit: €20.00 (per item).
Rent: €2.50 (per day and per towel with change included).

BAZAAR

At our bazaar you can find basic items for the beach and for the kids, as well as newspapers, cigarettes, souvenirs and much more.
It is also possible to ask the purchase of specific products for children or pharmaceutical at the reception.

BYCICLES

You can ask our Staff at the reception more information if you would like to rent a bike to reach the nearby beaches and tourist attractions of the area. The service is not directly supplied by the Resort.

WI-FI

Wi-Fi is for free and available at the reception, central bar and by the pool.

LAUNDRY AND IRONING SERVICE

You will find in your room info and prices for the laundry and ironing service (external providers for dry cleaning service).

CAR PARK

You can park your car or motorbike close to the entrance of the Resort in an wide, unattended car park.

SERVICES UPON REQUEST

Some services are only available upon request and reservation (e.g. doctor, baby-sitting, hairdresser).

PETS

Only a limited number of pets is allowed in our Resort and a request is needed when making the reservation.
Allowed pets: dogs, cats, rabbits, and small birds. They must weigh max. 10kg. The price is €20.00 per day per animal.
Transport box or a leash are mandatory. Animals cannot access the beach, sport courts, playground, bar, restaurant, and private beach property.
According to our regional law, all animals do not have access to the beach, except for dedicated dog beaches, from 8am to 8pm.

EXTRA MEALS

Extra dinner or lunch can be booked on site and include still, or sparkling water served in bottles, white and red wine of the house.
Extra meals are mandatory for all the guests of the room. An exception is possible only when authorized by the Hotel Manager.

VEGETARIAN AND/OR VEGAN MENU

The restaurant doesn’t offer a vegetarian and/or vegan menu. The Chef can cook a dish that satisfies our Guests’ needs, if the buffet doesn’t already offer something in line with these dietary preferences (e.g. pasta with zucchini).

ALLERGIES AND FOOD INTOLERANCES

It is necessary, when booking, to report food allergies or intolerances of any kind.
The Resort does not have a separate area for gluten-free cooking, therefore we cannot guarantee the absence of contamination for unpackaged products.

TOURIST TAX

During the check-in and only by cash, the municipality of Muravera requires the payment of a tourist tax which amounts to €2,50 per night per person from the 1st. June to the 30th September and €1.50 in the remaining months. Exemptions are available according to municipal laws. The price and the periods of application of the tax can vary depending on new regulations issued by the town of Muravera.
For information visit www.comune.muravera.ca.it

MONEY CARD

Payments at the bar and restaurant are made using a pre-paid money card, which can be activated at the reception and allows you to enjoy your stay without carrying cash.
The money card is issued with a deposit of €5.00 and can be recharged with any amount using cash, credit card or debit card. Any left-over amount, including the deposit, will be refunded once the card is returned.

ACCEPTED PAYMENT METHODS

Cards: Debit card, American Express, Visa, Euro/Mastercard, CartaSi.
Cash: maximum €4,999.00 for italians, €15,000.00 for foreign citizens.

HOW TO REACH US

AEROPLANE
Cagliari “Elmas” airport (CAG)
– 63 km | 60 minutes by car.
Olbia “Costa Smeralda” airport (OLB)
– 249 km| 175 minutes by car.
Alghero-Fertilia “Riviera del Corallo” airport (AHO)
– 293 km | 195 minutes by car.

FERRY
Port of Cagliari
– 62 km | 60 minutes by car.
Port of Arbatax
– 95 km | 75 minutes by car.
Port of Olbia
– 251 km | 180 minutes by car.
Port of Golfo Aranci
– 270 km | 195 minutes by car.

TRANSFER FROM/TO CAGLIARI

– Car (1-3 pax) €130.00 each way.
– Minibus (4-8 pax) €160.00 each way.
– Baby car seat free on request.
– Additional charge for night service (from 9pm to 56am) +20% each way.
– All rates are inclusive of VAT and must be paid to the driver.
– In case of no-show the cost will be charged entirely.
Transfer must be confirmed 10 days before your arrival date. You also must communicate from which port/airport you start your journey and the time of your departure/arrival.

PLEASE NOTE

– Toilets and showers are located 100m from the beach.
– A minimum stay might be required.
– Opening times and some services may change according to the season.
– All prices are in Euro and VAT is already included.
– Included meals that are not enjoyed cannot be reimbursed.

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